The following Privacy Policy describes how we collect, store, use, transfer, disclose and protect Your Personal Information which can be identified and obtained through HIG REWARDS Application and/or our website. Please read this Privacy Policy thoroughly to ensure that You understand how We apply this Privacy Policy.

Your use of HIG REWARDS Application and services is subject to the Terms of Use and this Privacy Policy and indicates Your consent over the terms of Use and Privacy Policy.


In this Privacy Policy, unless expressly provided otherwise, the following expressions have the following meanings:

a. “You” means the party registered as a HIG REWARDS Application user to use the Services provided in the HIG REWARDS Application.

b. “HIG REWARDS Application” is a mobile app with the name HIG REWARDS – Wallet for Memberships, which can be downloaded via play store for Android users as well as through via app store for iOS users that We develop to support Our Services provided.

c. “Personal Information” means information regarding Yourself which can be privately identified and collected through the HIG REWARDS application, such as name, address, date of birth and occupation (if You are a person), corporate data and identity document (if You are not a person), phone number, email address and other information which may identify You as user of HIG REWARDS Application.

d. “We/Our/Us (Kami)” means PT Hotel Indonesia Group; a company established under the laws of the Republic of Indonesia.

e. “Terms of Use” means terms and condition or standard operational procedures or other terms in connection with HIG REWARDS Application or website developed by Us.

f. “Service” means various services offered by HIG REWARDS Application or website

g. “Customer Service” is the customer service centre We provide for You and can be reached by phone calls (021) 28541515 and/or email [email protected] and/or live chat in HIG REWARDS Application and can be used when You have problems in the use of HIG REWARDS Application or when you use Our Service.

h. “Cookie” is a small data file placed in Your browser on Your internet device. With cookie, the feature of HIG REWARDS Application and/or website that You access can save information or remember Your actions and preferences from time to time.

i. “Website” means Our website at, we developed officially to support the Service ecosystem.


We collect Personal Information from You so that the HIG REWARDS Application can perform its function in connection with the Service We provide. You can provide Personal Information directly or collected automatically when You use the HIG REWARDS Application.

i. Information that You provide directly 

When registering to the HIG REWARDS Application, you will provide to Us certain Personal Information pursuant to Terms of Use required by each type and function of the Application.

ii. Information which We collect when You use the Application

To utilize the Services We provide to You, you provide Us with information as relevant, including but not limited to information such as Your name, shipping address and email address. When You use HIG REWARDS Application, we will also process Your technical data such as, internet protocol address, internet device identity (ID) or media access control address, and information regarding the manufacturer, model and operating system of the device that You use to access the HIG REWARDS Application. We use these data to allow Us to send the HIG REWARDS Application’s functions, to resolve technical difficulties, to provide You the correct and updated version of the HIG REWARDS Application as well as to improve the HIG REWARDS Application’s function.

iii. Use of Cookie

We use cookie for several purposes. We use it, for example, to remember Your safe search preferences, to help You to use the Service, and to protect Your data.


a. We use Your email address, name, phone number and/or account password to verify Your ownership over an account in HIG REWARDS Application, to communicate with You in connection with the use of the Service and to give You information regarding the HIG REWARDS Application. We may also use Your name, email address and phone number to send message and/or make phone calls to provide special offers or promotions that are being held (both by Us and other parties who have collaborated with Us), providing general updates on the HIG REWARDS Application; and).

b. We use Your Personal Information entirely to analyse the HIG REWARDS Application’s pattern of use. You hereby agree that Your data will be used by Our internal data processing system to ensure the delivery of the best function of the Application to You.

c. Related to special offers or promotions that are being held (both by Us and/or other parties who have collaborated with Us), then You can ask Us to do not (i) sending messages to your e-mail address which is registered by pressing the unsubscribe button on every email We send, and / or (ii) make phone calls by placing your phone number in the “Do Not Call” list that We have by sending your request to Our email address: [email protected]


a. We may employ or cooperate with companies and persons as third parties to facilitate or provide support in developing the HIG REWARDS Application and certain services to Us and/or on Our behalf, to, among others:

i. provide customer’s assistance;

ii. perform Services relating to website (including but not limited to maintenance, database processing, web analysis and website feature perfecting services);

iii. assist Us in analysing how the HIG REWARDS Application and Services are used as well as their development;

iv. to assist Our professional advisor, including legal advisor, financial advisor, and consultants. These third parties have access over Your Personal Information only to perform those tasks for Us and/or on Our behalf and [the third parties] are contractually bound not to disclose or use the Personal Information for any other purpose.

b. We will disclose Your Personal Information to the extent it is required by law or required to comply with the provisions of the laws and regulations, government institution, or in case of a dispute, or any form of legal proceeding between You and Us, or between You and other user in connection with, or relating to the Service.

c. Your Personal Information may be transferred, stored, used, and processed in a jurisdiction other than Indonesia where Our servers are located.

d. We may eliminate certain parts of Your Personal Information which may identify You (so the Personal Information becomes anonymous) and disclose the anonymous data to a third party for the purposes of development the HIG REWARDS Application, database management, Service’s analysis or improvement. We also may combine Your Personal Information with other information in a way that the information is no longer associated with You, and later disclose the combined information to the third party, for the above-mentioned purposes.

e. We shall not sell or lease Your Personal Information to a third party.


Confidentiality of your data and Personal Information is the most important matter for Us. We will conduct the best effort and steps to protect and secure Your data and Personal Information. However, we cannot fully guarantee that Our system is totally impenetrable by virus, malware, disruption or extraordinary occurrence including unauthorized access by a third party. You may not disclose Your account password to anyone and must always maintain the security of the device You use.


If you stop using HIG Rewards Application, no longer use our Service, we may continue to store, use and / or disclose your Personal Information in accordance with this Policy and our obligations under the prevailing law. We will remove or dispose your Personal Information in accordance with the applicable law.


In many circumstances, we need to use your Personal Information in order for us to provide you with Services which you require or have requested. To the extent permitted by the law, you can contact us to withdraw approval of the acquisition, collection, storage, management and use of your data for these purposes, or if you do not provide us with the required Personal Information, or if you do not accept the amended Policy, you understand the consequences where we may not be possible to continue to serve you or provide you with the Services that you require or have requested.


We may change in this Privacy Policy to reflect the changes in Our activity. We advise You to visit this page periodically to obtain the latest information regarding how We enforce this Privacy Policy.


By using HIG REWARDS Application and/or Our website, you acknowledge that You have read and understood this Privacy Policy and the Terms of Use and agree and accede to the use, practice, processing and transfer of Your Personal Information by Us as stated in this Privacy Policy. You also represent that You are entitled to share all of the information You have provided to Us and to give Us the permission to use and share such information to support and perform the function of HIG REWARDS Application.


a. This Privacy Policy shall be regulated and interpreted pursuant to the laws of any jurisdiction where the HIG REWARDS Application is used. Any dispute arising from this Privacy Policy shall be resolved by Arbitration under Singapore arbitration rules – Singapore International Arbitration Centre (SIAC). Specifically for Indonesia, all disputes arising from the use of Our Service will be subject to the exclusive jurisdiction of the South Jakarta District Court.

b. This Privacy Policy is made in the Indonesian and English languages. Specifically for Indonesia, in the event of any inconsistency between the Indonesian language version and the English version, the Indonesian language version will prevail.

c. If You have further questions regarding Your Privacy and information security or Your wish to update or delete Your data, please contact Our Customer Service at: [email protected] or call: (021) 28541515


PT Hotel Indonesia Group


Jl. Prof. DR. Soepomo No.8, RT.1/RW.6, 

Tebet, South Jakarta, DKI Jakarta 12810